Haumbody Sanctuary Privacy Policy

Effective Date: 07/01/2025
Contact Email: support@haumbodysanctuary.com

1. Scope

This Privacy Policy ("Policy") describes how Haumbody Sanctuary LLC. ("Haumbody," "we," "us," or "our") collects, uses, shares, and protects your personal information. It applies to:

  • Visitors to our website: www.haumbodysanctuary.com

  • Members and customers using our in-studio and digital services

  • Users interacting with our booking, event, and café systems (e.g., Momence, Toast)

  • Participants in wellness assessments, events, and coaching programs

By using our services, visiting our website, or submitting your information, you agree to the terms of this Policy.

This Policy does not apply to employee or contractor data, nor to third-party apps you access through external links.

2. How We Collect Information

We collect personal information from you in the following ways:

A. Directly from You

We collect information that you voluntarily provide when you:

  • Create an account or sign up for classes, workshops, coaching, or events

  • Make purchases in our tea lounge or retail shop

  • Complete wellness assessments or intake forms

  • Submit journal entries, surveys, or feedback forms

  • Interact with our team in person, online, or through messaging platforms

Information we may collect includes:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Home and billing addresses

  • Marital status

  • Gender identity or preferred pronouns

  • Emergency contact information

  • Health-related information that may affect participation in wellness activities

  • Membership history and preferences

  • Payment and billing details (via third-party platforms like Toast and Momence)

  • Personal goals, lifestyle habits, and wellness concerns (via assessments)

  • Notes from coaching or consultations (if applicable)

B. Automatically Through Your Use of Our Site and Digital Services

When you interact with our website, we automatically collect certain device and usage information using cookies, log files, tags, and pixels. This includes:

  • IP address and location (if permission is granted)

  • Browser type and version

  • Operating system

  • Time zone

  • Referring site or link

  • Pages visited and actions taken on our site

  • Duration of visit and interaction flow

You can manage cookie settings through your browser or visit www.allaboutcookies.org for more information.

C. From Third-Party Integrations and Platforms

We may receive personal information when you:

  • RSVP to events through platforms like Eventbrite or Facebook

  • Interact with our content on social media (e.g., likes, comments, messages)

  • Connect via third-party apps that integrate with our systems (e.g., Google Maps for directions)

D. From Promotional or Community Events

If you attend or express interest in any Haumbody Sanctuary promotional event — whether:

  • Hosted solely by Haumbody Sanctuary,

  • Co-hosted in partnership with another business or wellness leader, or

  • Hosted by a third party with Haumbody Sanctuary participation —

we may collect personal information including:

  • Name and contact information (email and/or phone)

  • Date of birth

  • Interest areas or wellness goals

  • Marital status (if relevant for wellness offerings)

  • Any responses provided on wellness cards, raffle entries, surveys, or opt-in sheets

We collect this information to follow up with personalized wellness offerings, class recommendations, and future events you may enjoy. You can opt out of communications at any time.

3. Use of Your Information

We use your information, including personal information, for the following purposes:

  • To provide our services to you. This includes scheduling and managing your classes, workshops, wellness assessments, mocktail bar purchases, and any additional offerings within Haumbody Sanctuary. We use your data to communicate with you about your services, respond to inquiries, fulfill your orders, and deliver customer support.

  • To personalize and enhance your experience. We tailor the content and information we send or display to you—such as showing you upcoming classes at your preferred times, personalized class recommendations, or content aligned with your wellness goals. Our internal AI engine may generate suggestions for events, workshops, or resources based on your preferences, attendance, and assessments.

  • To provide location-based customization. If permitted, we use your device’s location to recommend nearby events, classes, or community gatherings hosted by Haumbody Sanctuary.

  • For marketing and promotional purposes, in accordance with applicable laws. For example, we may send newsletters, promotions, invitations to special events, or updates about new offerings based on your interests. We may use your purchase and attendance history to send relevant updates.

  • To conduct advertising and measure its effectiveness. We may use your (typically aggregated and anonymized) information to advertise Haumbody Sanctuary on social media, search engines, or partner platforms, and evaluate how well those campaigns perform.

  • To better understand user behavior. We analyze how members use our website, app integrations (if applicable), and in-person services to improve our offerings and user experience, both individually and in aggregate.

  • To administer wellness programs and events. This includes customized programming, wellness challenges, and follow-up based on your participation and assessment results.

  • To conduct surveys and assessments. We may reach out to gather your feedback, conduct satisfaction surveys, or gather data on your preferences through wellness evaluations.

  • To explore future growth opportunities. For example, if you express interest in co-hosting an event or exploring partnership opportunities, we may use your submitted data to assess fit.

  • To comply with legal and regulatory obligations. We use your information to comply with laws and regulations, maintain customer records, authenticate your identity, monitor compliance with agreements, and manage or transfer assets (e.g., in the case of a sale or merger).

  • To ensure the safety and integrity of our services. If necessary, we may use your information to investigate or respond to fraudulent activity, threats to safety, technical errors, or violations of our Terms of Service or this Privacy Policy.

  • For other purposes. We may use your data for any purpose that we specifically disclose to you at the time of collection or with your consent.

Wellness Insights & AI Profiles

With your permission, we use your assessment data, class activity, and purchase behavior to build an AI-generated wellness profile. This allows us to suggest events, classes, and resources aligned with your goals.

You may opt out anytime by emailing support@haumbodysanctuary.com.

4. Sharing Your Information

We do not sell your personal data, ever.

We share your data only when necessary, such as:

  • Service Providers
    Momence (bookings), Toast (retail/café), Shopify (online store), analytics providers, marketing tools, third party service providers, such massage therapists, and others. 

  • Legal and Compliance
    When required by law, legal process, or to prevent fraud or harm

  • Business Operations
    In the case of a merger, acquisition, or transition of service providers

All third parties are contractually obligated to handle your data securely and lawfully.

5. Behavioral Advertising

We may use your activity data for personalized ads via platforms like:

  • Google Ads

  • Meta/Facebook Ads

  • Instagram Retargeting

You can opt out via:

6. Our Use of Cookies and Other Tracking Mechanisms

We and our service providers use cookies and other tracking mechanisms to collect information about your use of our Site. We may combine this data with other personal information we collect (and service providers may do so on our behalf).

Cookies

Cookies are alphanumeric identifiers transferred to your browser or device to track preferences and usage. Some cookies help streamline navigation or enable quicker login; others allow us to track your use of the Site or customize your experience.

Cookie Settings

You can manage your cookie preferences through your browser settings. Our website may include a “Cookie Preferences” button to help you opt out of non-essential cookies.

Clear GIFs, Pixel Tags, and Similar Technologies

We use tiny graphics (also known as web beacons, GIFs, or pixel tags) embedded in our web pages and emails. These help us track activity on our Site, assess content effectiveness, and measure engagement with our emails.

Analytics

We use tools such as Google Analytics to gather information about how users interact with our website. These tools may use cookies or similar technologies and may combine your data with data they hold from other sources. More about opting out: https://support.google.com/analytics/answer/6004245?hl=en-GB

Do Not Track

Our system does not currently recognize "Do Not Track" signals from browsers. Learn more: https://fpf.org/thank-you-for-visiting-allaboutdnt-com/

Global Privacy Control

Some browsers support Global Privacy Control (GPC) settings. Where required by law, we will make reasonable efforts to honor GPC signals to opt out of certain types of processing.

Ad Networks and Retargeting

We may partner with advertising networks to deliver personalized ads on other platforms. These partners may use cookies and tracking tools to tailor ads to your preferences. These practices are governed by their respective privacy policies.

To opt out of targeted advertising:

Note: Opting out does not mean you won’t see ads, only that they may be less personalized.

7. Your Rights

Depending on your location (e.g., California, EU/EEA, Nevada), you may have rights to:

  • Access or request a copy of your data

  • Correct or delete inaccurate or outdated info

  • Request portability of your AI-generated profile

  • Withdraw consent for wellness profiling

  • Object to marketing communications

  • Lodge complaints with relevant data authorities

To make a request, email support@haumbodysanctuary.com with the subject line: Privacy Request. We will respond within 30 days.

8. Data Retention

We retain your information for as long as:

  • Your membership is active

  • Required by law or business purposes

You may request account deletion by contacting support@haumbodysanctuary.com.

9. Data Security

We implement technical, administrative, and physical safeguards to protect your information. However, no system is 100% secure. Please use strong passwords and do not share login credentials.

10. Minors

Haumbody Sanctuary does not knowingly collect personal information from individuals under the age of 16, unless permitted by parents or legal guardians. If we become aware of such data, acquired without appropriate authorization, we will delete it immediately.

11. Third-Party Links

Our website or emails may contain links to other services or platforms. We are not responsible for their privacy practices. Please review their policies separately.

12. Policy Updates

We may update this Policy periodically to reflect changes in law, technology, or service. When we do, we will post the updated policy on our site with a new “Effective Date.”

13. Disclaimer and Limitation of Liability

Haumbody Sanctuary takes reasonable precautions and implements industry-standard security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure. By using our services, you acknowledge and agree that Haumbody Sanctuary cannot guarantee the absolute security of your personal information.

In the unlikely event of a data breach, cyberattack, or unauthorized access caused by circumstances beyond our control (including but not limited to hacking, phishing, malware, or third-party service failures), you agree that Haumbody Sanctuary shall not be held liable for any resulting loss, damage, unauthorized disclosure, or misuse of your data.

We will notify affected users in accordance with applicable laws and will take all reasonable steps to mitigate any risk or harm.

14. CCPA Compliance Clause

While Haumbody Sanctuary does not meet the thresholds for mandatory compliance under the California Consumer Privacy Act (CCPA), we voluntarily honor the privacy rights of California residents and will respond to requests regarding access, deletion, and opt-out of data sharing in accordance with CCPA principles. We do not sell personal data. 


15. Contact Us

Haumbody Sanctuary
Email: support@haumbodysanctuary.com